From Confrontation to Consultation – Handling Difficult Conversations

From Confrontation to Consultation – Handling Difficult Conversations

Difficult conversations needn't be difficult. Learn how to take a perceived confrontation and turn it into a successful consultation, be it with patients, peers, or even personally! This 60-minute masterclass will help you to overcome your avoidance and reluctance in dealing with difficult situations/people by mastering an effective method of communication. This method will not only enable you to feel confident in tackling confrontation but also improve your ability to give effective feedback to team members and colleagues