SWL Training Hub are pleased to offer a suite of training for staff working across Primary care in SWL. The Programme includes topics relevant for reception and administrative staff, as well as some aimed at all staff. Topics and dates will be refreshed continuously to help meet the need and demand of the General Practice teams in SWL. Staff are encouraged to take advantage of this opportunity to support personal development.

The Training Hub appreciate it is very busy and General Practice is under significant pressure. However, we would like to maintain the high level of participation on this Programme with low DNA rates, to enable the maximum number of staff to participate. Previously, most of the courses were fully subscribed within a short period of time, you are advised to register early. Unless specified, all the courses are delivered virtually Courses available :

• Effective Telephone Communication

• Customer Service Skills

• Conflict Resolution

• Hosting Effective Meetings

• Effective Team Working

• Assertiveness Skills

• Managing Stress and Pressure at Work

• Time Management

Rules of engagement - (MUST READ)

All courses are delivered virtually via Teams or Zoom unless specified Dates are offered from May 2024 onwards. Additional dates will be added based on demand and need.

Your Training Hub will be providing regular updates on new topics and dates. Where places are fully subscribed, do add your name to the waiting list to be offered cancellation places on dates and be notified of future dates. To attend these courses, registration is mandatory. This can be done through the SWL Website.

In the event of needing to cancel place(s), this must be done via the website at least 3 days before the event

Significant public funds are being invested on these programmes to support staff development. Attendance/Non-attendance report will be produced and shared with your local Training Hub team and line management.

To ensure a high-quality learning experience, all the workshops will be interactive. To enable this, you MUST have a working camera and mics to participate. You may be asked by the facilitator on the day to leave if you do not have a working camera and/or mic

Learners are expected to join in a timely manner, and participate in the training fully. Late entries will not be given entry. Partial participation will result in certificate not being issued and line management will be informed.

Joining links will be circulated 48-72 hours prior to delivery date. Once delegate book on a course, they are expected to ensure diary is blocked to participate in the session.

We expect learners to ensure protected time, space and equipment is accessible prior to registering. This should be a place and time with minimal distraction. Practice Management should be supporting staff to facilitate this We expect all learners to participate in the evaluation process of the programme.

Certificates will only be issued to those completing the feedback forms. CPD certificates will be issued within 2 weeks of delivery of each course.

Finally, SWL Training Hub hope you enjoy the learning experience. Do feel free to feedback any comments directly to your local Training Hub if there are any suggestions or improvements that can be made.

You can read more details about the programme by downloading the PDF below.

Book onto Training Sessions