Overview

The Introduction to Primary Care module is a high-impact, interactive virtual learning session designed to build a clear, practical understanding of how primary care operates within the NHS and the wider health and care system.

Delivered by the South West London Training Hub, this session supports individuals and organisations who work with, alongside, or are new to primary care, helping them navigate structures, roles, and ways of working with confidence.

This module is ideal for organisations onboarding new staff, cross-sector teams working in neighbourhoods, and partners seeking to strengthen collaboration with primary care.

Learning Objectives

By the end of this session, participants will:

• Understand how primary care fits within the NHS, including Integrated Care Systems (ICSs) and Primary Care Networks (PCNs)

• Gain clarity on key primary care roles, responsibilities, and how teams work together

• Become familiar with common primary care terminology and “jargon”

• Understand how different sectors can effectively engage and collaborate with primary care

• Develop greater confidence when working across neighbourhood, place, and system levels

Module Structure (2 Hours)

Part 1: Understanding Primary Care (60 minutes)

• The NHS landscape and where primary care sits

• Integrated Care Systems and neighbourhood working

• Primary Care Networks: purpose and function

• Key roles within primary care

• Jargon-busting and practical insights

Part 2: Primary Care in Practice (60 minutes)

• Real-world perspectives from professionals working in and with primary care

• How roles interact day-to-day across services

• Case examples of collaborative working

• Live Q&A with speakers

Who Is This Module For?

This session is suitable for (but not limited to):

• New Integrated Care Board (ICB) staff

• Federation and PCN staff

• Community and voluntary sector colleagues

• Social care professionals

• Local authority teams

• Anyone working with or alongside primary care

• Individuals seeking a clearer understanding of how primary care works

Faculty & Contributors

Participants will hear from a multi-professional faculty, which may include:

• Practice Managers

• Community Pharmacists

• Social Prescribing Link Workers

• Nursing professionals

• Freedom to Speak Up Guardians

• Other key primary care roles

(Speakers are drawn from across South West London and bring practical, frontline experience.)

Delivery Format

• Virtual (live)

• Interactive presentations and discussion

• Facilitated Q&A

• Maximum 50 participants per session to ensure engagement and quality

Commercial Options

This module can be commissioned as:

• A standalone session

• Part of a wider organisational onboarding or development programme

• A bespoke cohort for a single organisation or partnership

Pricing available on request. Discounts may apply for multi-session bookings or cohort delivery.

Why Choose This Module?

• Designed and delivered by a system-leading Training Hub

• Grounded in real primary care practice, not theory alone

• Supports better collaboration, efficiency, and system understanding

• Ideal for organisations working across neighbourhoods, place, and system levels