Objectives of the session -

* How to build and successfully maintain rapport with patients

* Workable & usable techniques to consult and communicate clearly and effectively

* A framework for managing difficult and challenging consultations

* The importance of empathy and techniques on how to successfully convey this

* Insight from an expert patient discussing the difficulties he faced while navigating the NHS and how to learn from this as clinicians

* An opportunity to hear from the expert patient on the real life impact of clear, empathetic and inclusive consultations

* An outline of the importance of successful communication in significantly reducing complaints in the modern day NHS