Tue 20 Jan
|In Person
Patient Pathfinder Programme - for GP receptionist 2.5 days
This is a 2.5 day course, by registering you are agreeing to attend all 2.5 days in person.
Time & Location
20 Jan 2026, 09:30 – 16:30
In Person
About the event
Tuesday 20th Jan 09:30 -16:30Wednesday 21st Jan 09:30 -16:30Thursday 22nd Jan 09:30-12:30(attendance at all dates required)Lunch will be provided on the full daysWorkshop Objective
Are You Struggling with Patient Demand?
You can either carry on doing what you are presently doing and hope it improves or you can invest in empowering your customer facing team, and help them to help your patients even more.
Whether you refer to their roles as “Care Co-ordinators”, “Services Co-ordinators”, “Care Navigators”, “Patient Advocates” or “Active Sign-posters” – the expected contribution is now so much greater than before. Empowering them with the right skills and needed safe confidence will enable them to make a real difference.
Investing in this programme will provide your team with:
Informed Empowerment: the workshop provides targeted training and practical tools, fostering confidence and competence in handling complex needs, while ensuring an exceptional patient experience.