NHS APP - Troubleshoot clinical system issues

The South West London Training Hub is delighted to be working in collaboration with Redmoor Health.

Learning Outcomes:

• Guidance for practice staff with onboarding patients to online services
• Common patient queries and technical issues
• When and how to contact NHS APP technical support
• Promotion of NHS APP Ambassadors

Speakers:

Anna Wild, Anna started her career in General Practice, firstly as a receptionist, and then Practice Manager. Anna later moved to EMIS as a trainer, before becoming a Lead Account Manager. She has also worked as a Data Quality Specialist within Midlands and Lancashire CSU. Anna joined Redmoor Health in 2023 supporting practices and PCNs on their digital journey.

Stacey Thomson, Stacey has a background in General Practice, having worked in Medicines Management and Reception Management for 20 years. Stacey joined Redmoor Health at the beginning of 2022, originally as a Digital Advisor, then Programme Manager, and supports practice and PCN teams with digital solutions and coaching sessions.