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Tue, 16 May
|Online
Merton - Road Map for Managing Complaints
Merton - Road Map for Managing Complaints
Registration is closed
See other eventsTime & Location
16 May 2023, 13:00 – 16:30
Online
About the event
Agenda:
Welcome, introductions and objectives
Understand what Practices obligations are under the 2009 Regulations
Duties
2 stage procedure
Local Resolution
Parliamentary & Health Service Ombudsman
Complaints & the NHS Constitution
Duty of candour – what that means
CQC Lines of enquiry and the “my expectations” principle
Considering making a complaint
Making a complaint
Staying Informed
Receiving Outcomes
Reflecting on the experience
Review a number of case studies
Complete action plan
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