Difficult conversations needn't be difficult. Learn how to take a perceived confrontation and turn it into a successful consulatation, be it with patients, peers or even personally!

This 60 minute masterclass will help you to overcome your own avoidance and reluctance in dealing with difficult situations/people by mastering an effective method of communication. This method will not only enable you to feel confident in tackling confrontation but also improve your ability to give effective feedback to team members and colleagues.