Dealing with Challenging Patient Behaviour (half day)

Receptionists as the first point of contact have the crucial   role of shaping patients' initial impressions and experiences.

This workshop aims to provide receptionists with strategies   and techniques to handle difficult interactions with professionalism,   empathy, and confidence.

LUNCH WILL BE PROVIDED

Terms and Conditions

All workshops are free of charge for the general practice   staff of Croydon.

If a delegate attends a training course without a confirmed   booking then the Practice may be liable for a charge of £30 per non booked   attendee or the attendee may be turned away.

Delegate cancellations are accepted via emailing   elisabetta.vescio@nhs.net up to 1 working day before the start of the event.   Cancellations after this date are liable for the full standard fee of £50.

We reserve the right to charge for non-attendance on training   courses without cancellation. A £50 non-attendance fee will be charged to the   practice if a delegate fails to attend the course to cover course costs. If   fee is not paid within 30 days the practice will not be able to access any training   until it is paid.