Wed 06 Dec
|In Person
Dealing with Challenging Patient Behaviour (half day)
This workshop aims to provide receptionists with strategies and techniques to handle difficult interactions with professionalism, empathy, and confidence.
Time & Location
06 Dec 2023, 13:30 – 16:30
In Person, Croydon & District Masonic Hall 73 Oakfield Rd, Croydon CR0 2UX, UK
About the event
Receptionists as the first point of contact have the crucial role of shaping patients' initial impressions and experiences.
This workshop aims to provide receptionists with strategies and techniques to handle difficult interactions with professionalism, empathy, and confidence.
LUNCH WILL BE PROVIDED
Terms and Conditions
All workshops are free of charge for the general practice staff of Croydon.
If a delegate attends a training course without a confirmed booking then the Practice may be liable for a charge of £30 per non booked attendee or the attendee may be turned away.