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Wed 06 Dec

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In Person

Dealing with Challenging Patient Behaviour (half day)

This workshop aims to provide receptionists with strategies and techniques to handle difficult interactions with professionalism, empathy, and confidence.

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Time & Location

06 Dec 2023, 13:30 – 16:30

In Person, Croydon & District Masonic Hall 73 Oakfield Rd, Croydon CR0 2UX, UK

About the event

Receptionists as the first point of contact have the crucial   role of shaping patients' initial impressions and experiences.

This workshop aims to provide receptionists with strategies   and techniques to handle difficult interactions with professionalism,   empathy, and confidence.

LUNCH WILL BE PROVIDED

Terms and Conditions

All workshops are free of charge for the general practice   staff of Croydon.

If a delegate attends a training course without a confirmed   booking then the Practice may be liable for a charge of £30 per non booked   attendee or the attendee may be turned away.

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