This course will focus on the responsive key question, explaining how organisations can demonstrate to CQC that they are compliant with the six key lines of enquiry (KLOEs) associated with this key question:

Objectives

How do people receive personalised care that is responsive to their needs?

Do Services take account of the particular needs and choices of different people?

Can people access care and treatment in a timely way?

How are people’s concerns and complaints listened and responded to and used to improve the quality of care?

Designed for

Whilst primarily aimed as the practice management team, aspiring managers will also benefit from this course. The course will be beneficial to experienced and inexperienced managers alike.