This course will focus on the caring key question, explaining how organisations can demonstrate to CQC that they are compliant with the six key lines of enquiry (KLOEs) associated with this key question:

Objectives

How does the service ensure that people are treated with kindness, respect and compassion, and that they are given emotional support when needed?

How does the service support people to express their views and be actively involved in making decisions about their care, treatment and support as far as possible?

How are people’s privacy and dignity respected and promoted?

Designed for

Whilst primarily aimed as the practice management team, aspiring managers will also benefit from this course. The course will be beneficial to experienced and inexperienced managers alike.